If you have any doubts, simply leave everything alone and work through things with a rep. Do NOT attempt any of these steps unless you understand what you are doing and how they relate to your current installation. I repeat, this information was first issued when Syncrosoft was the name of the software etc. after entering this, press ‘Enter’ and a new Soft-eLicenser will be created “C:\Users\YOURUSERNAME\Desktop\SyncrosoftLicenseControlSetup.exe” /regsel now enter this path into the command prompt, and add, for example, SyncrosoftLicenseControlSetup.exe /regselįull path you have to enter in the command prompt: Removing eLicenser Control Center apps is more than just moving them to the. right mouse click in the installer -> select “Properties” Download the latest version of eLicenser Control Center for Mac - License. now download (if not already done) the latest version of the e-licencer LCC to your desktop:Ħ. Skip this step if the ‘Syncrosoft’ folder can not be found in: C:\ProgramData\ !Ĥ. > This ‘ProgramData’ - folder is usually a hidden system folder, you may need to adjust the Windows folder options to make it visible. what is not uninstalled is the soft-eLicenser file itself, to delete it, please navigate into this location:Ĭ:\ProgramData\Syncrosoft (and delete the whole folder ‘Syncrosoft’) to ensure that no remains of the installation interfere in the future, please delete the folder ‘Syncrosoft’ from your Windows system partition in the ‘Program Files’ folderģ. For example, to do that, go to the Start menu in Windows -> Control Panel > Programs and Features and remove the Syncrosoft License Control Center entry.Ģ. If present, uninstall the Syncrosoft LC or e-licencer. Please note though, these were originally issued for “Syncrosoft” licencing, and I still recommend you contact customer support.ġ. Here are some tips towards solving licencing problems. Have you, for example, tried completely uninstalling the licencing software from your computer, and then installing the latest version from the web site? Have you tried a different USB port? Can you still see licences on the dongle. There are just too many places where problems can occur, and in this case, it really is best to go through everything one-on-one with a customer service rep.Īlso, you’ve told us what is wrong, but haven’t mentioned much about your system or even what Window’s operating system you have, nor have you described what steps you’ve already taken to try and solve the problem.
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